What is the moving out and the bond refund process?

When vacating the premises it is our goal to assist you in securing your bond refund.

Your Property Manager will need to inspect the property, referencing the initial and ongoing property condition reports which determine whether any further action will need to be taken. This is done by comparing the condition of the property at the start of the tenancy and at the end of the tenancy.

At the end of the tenancy and once tenants have vacated, the Property Manager will go through the property and use the property inspection report to check that nothing is damaged or broken. (Remember that some general wear and tear is to be expected but intentional or careless damage is not.) Some or all of the bond can be claimed for anything needing to be rectified by the tenant - relating to the tenancy, such as unpaid rent, damage to the property, missing items and cleaning or gardening maintenance.